FAQ

Certainly, it is possible to take a private tour by paying a surcharge. The cost of the private tour varies depending on the time of year as it will be more expensive in the high season than in the low season. 🏞️

Reservations can be made through the website or also through our operators on WhatsApp. Reservations are accepted only by email, either from our site or on WhatsApp.

We accept payment by credit card or wire transfer. 💳

In case of cancellations that are communicated 48 hours in advance, the refund will be made in full. In case of cancellations within 48 hours the company will keep the necessary fees to pay for the commitment of the operators who had made themselves available to your excursion and will refund the remainder. In case of last-minute cancellations for serious reasons (accident, bereavement) the refund will be full. Those who are reimbursed can also choose to get a gift certificate with no expiration date or to rebook a date near and without repaying a deposit. 🎟️

Bad weather is not always considered adverse by us. Remember that the rivers in Tuscany have excellent water volume with rain! But in case of risky weather conditions you will be contacted by us and reimbursed as stated above. ⛈️

For groups over 10 people one person will not pay (e.g. 10 people= 9 paying people + 1 free). For large families one child for every 3 children will be discounted (e.g. Family of 5 people 2 paying adults + 2 paying children + 1 child free). For very very large groups, schools and team building contact the number listed for dedicated prices. 📞

Rafting is done on large rafts for multiple people, while packrafting is done on individual canoes that are much more stable than kayaks and perfect for novices. 👨👧

Certainly if you are alone you can do activities by adding yourself to pre-existing groups, the best way to meet new people in the outdoor world

The minimum of 2 participants per activity

Safety equipment will be provided for each activity you choose, which varies from route to route and is absolutely required to be worn. 👷🏽♂️

During the excursions you will be provided with safety materials and you will always be accompanied by experienced and licensed guides as required by law. The company also reserves the right not to have people who may not be able to do the hike safely participate in the activities. We also remind you that the experienced guides will help you carry out the route in the way that best suits you, customizing the tour. ⛑️

Rafting is a sport that is done in close contact with nature, so the tour may vary from day to day (water level and buoyancy, weather). Our operators will always be able to recommend the most suitable river/lake for your needs also based on your emotions, experience and physical fitness. Each river has its own peculiarities and what is a basic level for someone may be the maximum level for someone else. Contact us to get the best advice. 🌅

In some of our activities swimming is not necessary, but in others it is important to know how to swim. Remember, however, that in all our activities you will be equipped with a life jacket. Contact us or check directly on the page of the activity you are interested in to find out what activities you can do without knowing how to swim! 🏊🏽♂️

Yes it is necessary to at least know how to move in water to do Canyoning. We do not recommend this activity for those who are particularly afraid of water. 🌊

In addition to safety equipment you will have access to the use of our materials (dinghies, packrafts, paddles), and if you plan also to wetsuit, life jacket, helmet and neoprene shoes. Also included in the price is the guide and necessary transportation to and from the meeting point with our shuttles. 🚌

Clothing to bring may vary depending on the activity or season, when booking or on each page of our website you can find our advice on what to bring . 👙🩳

Your cameras can be used during the excursions, but we always advise against the use of cell phones or cameras because of the great risk of losing them and because you need the use of both hands to juggle best in the aquatic environment. Instead, we recommend the use of action cams (e.g. GoPro). We also remind you that free amateur photos and/or videos will be taken during our excursions, which you can keep as a souvenir. 🤳🏽

To carry out the activity the most important thing is the swimsuit, but we will provide all the equipment. 🛶

Yes, in all of our activities you get wet even without getting in the water. except for rafting in Pisa and packrafting Lake Massaciuccoli which is not expected to get wet but we recommend that you bring a change of clothes 💦